Privacy Policy

Last updated: December 8, 2024

1. Introduction

Symplify ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and browser extension (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: email address and authentication credentials
  • Profile information: display name and preferences
  • Content you create: projects, tasks, notes, and other data you input into Symplify
  • Payment information: processed securely through Stripe (we do not store full card details)
  • Communications: when you contact us for support

2.2 Information Collected Automatically

  • Usage data: features used, time spent, and interaction patterns
  • Device information: browser type, operating system, and device identifiers
  • Browsing analytics (Pro feature, opt-in): time spent on websites during focus sessions
  • Log data: IP address, access times, and pages viewed

2.3 Browser Extension Data

Our browser extension collects limited data to provide its features:

  • Active tab URL (only when extension features are engaged)
  • Text you select for AI summarization (processed and not permanently stored)
  • Blocked site attempts during focus sessions

The extension does not track your general browsing history or collect data from pages you visit unless you actively use an extension feature.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage your subscription
  • Send you service-related communications
  • Provide customer support
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers: Third parties that help us operate the Service (hosting, payment processing, analytics)
  • AI providers: Groq for AI-powered features (text summarization, project generation). Data sent to AI providers is not used for model training.
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption at rest for linked tool data (Notion, Jira integrations)
  • Secure authentication through trusted providers
  • Regular security assessments and updates
  • Limited access to personal data by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You can request deletion of your account and associated data at any time by contacting us at support@getsymplify.com.

Some information may be retained for longer periods as required by law or for legitimate business purposes (e.g., transaction records, dispute resolution).

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at support@getsymplify.com.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@getsymplify.com